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MY - IT Support Specialist

Permanent employee, Full-time · Malaysia

About the role
The IT Support Specialist is meticulous, IT-savvy and collaborative in our Technology team.

As the go-to person for internal IT needs, you are responsible for ensuring the efficiency of the team by providing excellent hardware and software support, managing our internal network security and cloud-based platform, and other IT management components.

You will be reporting to the Head of Information and Risk, and will closely support colleagues across departments and countries to ensure security and business continuity.

Key Responsibilities:
  • Coordinate with stakeholders to support on- and off-boarding processes for team members.
  • Configure hardware and software, facilitate equipment procurement, and manage existing IT assets.
  • Provide hardware and software support to employees with all levels of technology proficiency.
  • Learn, document, and support new applications and IT procedures, and refine and increase quality and efficiency of applications and procedures.
  • Create detailed and impactful documentation and training materials for internal stakeholders and users.
  • Manage and update user access controls in the internal software access matrix.
  • Actively resolve problems and issues with computer and server systems to limit work disruptions within the company.
  • Monitor and manage network security and configuration, and cloud-based platforms.
  • Respond to first-level incidents in a timely manner.
Requirements
  • Only open to Malaysian Citizens or Permanent Residents.
  • Bachelor’s Degree in Computer Science, Management Information System, Computer Engineering, or related fields preferred.
  • Proven 1-2 years of working experience in IT 
  • Exceptional communication skills in English
  • Excellent knowledge of technical management, information analysis and of computer hardware/ software systems
  • Excellent knowledge of Windows and MacOS fleet management, Group Policy Object (GPO) management, remote technical management.
  • Self-driven, has strong sense of ownership and able to work and learn independently
  • Manage regional operations strategies and day-to-day operations teams
  • Ability to maintain an open mindset to learn
About us
What We Do

StashAway is the faster way to reach your financial goals. As a digital wealth management platform, we design personalised portfolios and monthly investment plans based on your unique characteristics, and manage your portfolio with highly advanced investment strategies.

The company was founded in Singapore in 2016 with the ambition of expanding to other fast-growing Asia Pacific markets since 2018.

StashAway is led by its three founders, Michele Ferrario, former CEO of ZALORA Group; Freddy Lim, former Global Head of Derivatives Strategy of Nomura; and Nino Ulsamer, founder of several technology companies around the world.

Why We Do 

We deliver sophisticated, personalized advice at a fraction of the cost of existing, basic solutions. Our advanced technology enables us to deliver to each investor a sophisticated investment strategy that was once only available to institutions and high net-worth individuals.

Traditional investment products charge between 1.25% and 5% in annual fees. At 0.2% to 0.8% in annual management fees, StashAway offers a convenient, digital user experience with personalised portfolios with no minimum balance, no restrictions for withdrawals, and real-person client service. We encourage individuals of all net worths with portfolios of any size to build their wealth.

Who We Are

Supported by prominent advisors, the StashAway team is committed to providing investment advice and client experience of the highest quality. Our team is made up of top-tier developers, designers, fund managers, creatives, and managers with diverse backgrounds from all over the world – currently representing Canada, China, France, Germany, India, Indonesia, Italy, Malaysia, Singapore, the United Kingdom, the United States, and Vietnam.

In April 2021, StashAway raised US$25M through a Series D round led by Sequoia Capital India, with participation from returning investors Eight Roads Ventures and Square Peg.

We write our own rules, and do whatever it takes to build a substantial, meaningful product and service. We work hard, don’t cut corners, and love bonding over (lots of) food.

With regards to our culture, we want StashAway to (i) have a rewarding, diverse, radically candid and cooperative growth environment; (ii) where people work hard, take responsibilities and grow as individuals and as a team; (iii) embrace an open-minded meritocracy, and (iv) are ethical and compliant.
Your application
Thank you for considering a career at StashAway. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jointheteam@stashaway.com.

*** Applications without the required documents submitted will be regarded as incomplete ***

Required Documents

  • Résumé or Curriculum Vitae
  • Cover letter

Optional Documents

  • Portfolio (if applicable)
  • Educational transcript
  • Reference letter

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