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SG - UX Writer

Permanent employee, Full-time · Singapore

About the role
Application Requirements: Please attach your portfolio (in addition to your résumé and cover letter) when you apply for this role. Applications without the required documents submitted will be regarded as incomplete.

We’re looking for a UX writer who can shape our product experience through words. As a member of the product team, you’ll work with product designers and product managers, developers, and analysts. Your primary responsibility will be UX writing for our desktop version and mobile app. That means everything related to the product, from microcopy, email copy and subject lines, and push notifications.

Your responsibility is far more than ensuring consistent casing and full stop usage to tone of voice across the app; you’ll also deliver delightful, understandable experiences that help our investors feel informed and at ease, no matter the market conditions or (hopefully rare) error that occurred.

To be successful in the role, you’ll rely on customer insights to write, audit, and improve copy; you’ll also consider business objectives and branding. You’ll work with the growth team to contribute towards and monitor copy A/B testing to improve conversion, product adoption, and retention on the desktop version, mobile app, and marketing website.

In addition to being part of the product team, you’ll also get to know the marketing team well: You’ll meet regularly with other writers in the company for writing critiques, and make sure every single word and communication on the product is on brand.

This isn’t a marketing copywriting role, so if you only have experience in social media, long-form content, and ads, this probably isn’t the role for you.


Requirements
Who you are
  • You have 3-5 years of copywriting experience, preferably in consumer tech, with at least 2 years of UX writing experience 
  • You consider legalese and technical jargon their own languages in and of themselves that you can masterfully translate into conversational English. 
  • You have strong UX design principles, and know how to work with designers and developers.
  • You can’t see an ad without automatically copy editing it in your head, or use an app without wishing they had a better UX writer
  • You take and give feedback well, and you’re always keen to learn and improve
  • You have experience working in a fast-paced environment
  • You diligently maintain useful documentation, and understand the importance of keeping the product microcopy guide up to date 
  • You can write without a brief, can figure out context and know what questions to ask
  • Native English is a requisite. Fluency in Cantonese, Arabic, or Thai is a plus.
When you apply, provide a comprehensive portfolio that highlights your skills as a UX writer. Also include any other formats you’ve worked on. We want to see your versatility!
About us
What We Do

StashAway is the faster way to reach your financial goals. As a digital wealth management platform, we design personalised portfolios and monthly investment plans based on your unique characteristics, and manage your portfolio with highly advanced investment strategies.

The company was founded in Singapore in 2016 with the ambition of expanding to other fast-growing Asia Pacific markets since 2018.

StashAway is led by its three founders, Michele Ferrario, former CEO of ZALORA Group; Freddy Lim, former Global Head of Derivatives Strategy of Nomura; and Nino Ulsamer, founder of several technology companies around the world.

Why We Do 

We deliver sophisticated, personalized advice at a fraction of the cost of existing, basic solutions. Our advanced technology enables us to deliver to each investor a sophisticated investment strategy that was once only available to institutions and high net-worth individuals.

Traditional investment products charge between 1.25% and 5% in annual fees. At 0.2% to 0.8% in annual management fees, StashAway offers a convenient, digital user experience with personalised portfolios with no minimum balance, no restrictions for withdrawals, and real-person client service. We encourage individuals of all net worths with portfolios of any size to build their wealth.

Who We Are

Supported by prominent advisors, the StashAway team is committed to providing investment advice and client experience of the highest quality. Our team is made up of top-tier developers, designers, fund managers, creatives, and managers with diverse backgrounds from all over the world – currently representing Canada, China, France, Germany, India, Indonesia, Italy, Malaysia, Singapore, the United Kingdom, the United States, and Vietnam.

In July 2020, StashAway raised US$16 million through a Series C round led by Square Peg, the largest venture capital fund in Australia. Burda Principal Investments, the growth capital arm of German media and tech company Hubert Burda Media, as well as existing investor Eight Roads Ventures, the global investment firm backed by Fidelity, both also participated in the round.

We write our own rules, and do whatever it takes to build a substantial, meaningful product and service. We work hard, don’t cut corners, and love bonding over (lots of) food.

With regards to our culture, we want StashAway to (i) have a rewarding, diverse, radically candid and cooperative growth environment; (ii) where people work hard, take responsibilities and grow as individuals and as a team; (iii) embrace an open-minded meritocracy, and (iv) are ethical and compliant.
Your application
Thank you for considering a career at StashAway. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jointheteam@stashaway.com.

*** Applications without the required documents submitted will be regarded as incomplete ***

Required Documents

  • Résumé or Curriculum Vitae
  • Cover letter

Optional Documents

  • Portfolio (if applicable)
  • Educational transcript
  • Reference letter

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