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MY - Banking Operations Executive

Permanent employee, Full-time · Malaysia

About the role
As a Banking Operations Executive at StashAway, you will be directly responsible for brokerage operations functions including execution of cash transfers, transactional due diligence, and customer due diligence. As part of the Operations team, you will work closely with the Client Engagement, Technology, and Product teams to deliver the best client experience possible.

You enjoy constantly thinking of ways to make complicated tasks more efficient and scalable, while keeping a keen eye on the big picture. You are comfortable with continuous learning-on-the-job and grasp complex topics quickly. You are also adept at thinking on your feet to solve problems in a creative and holistic manner.

  • Process and check the daily deposits and withdrawals of customers (includes Suspicious Transaction Monitoring).
  • Work with the Client Engagement team to contact customers for transaction verification (e.g. obtaining proof of fund transfer when necessary).
  • Manage the end-to-end money flow to execute the investment of customers' funds (e.g. transfer of funds to the Broker).
  • Review sanctions screening results to facilitate risk profiling of customers.
  • Investigate and resolve transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team.
  • Take ownership of Operational tasks and continuously find ways to improve the efficiency of such tasks.
  • Undertake ad-hoc Operations projects as required.
  • Open only to Malaysia Citizens or Permanent Residents.
  • Bachelor degree, preferably in the following disciplines, e.g. Business Management, Operations, Finance, Accounting.
  • Customer-centric business philosophy and collaborative mindset.
  • Keen attention to detail and excellent organisational skills.
  • Ability to learn quickly and problem solve on the fly with limited guidance.
    • We have an annual Learning & Development budget of S$1,000/year for you to take charge of your learning!
  • Enjoy identifying solutions to complex issues.
  • Strong communication skills in working with multiple internal and external stakeholders.
  • Comfortable with understanding process flows and designing new processes from scratch.
  • Prior experience at a bank or financial institution in back-office operations, finance, investing, or business administration.
  • Prior experience in an audit firm, financial technology institution (fintech)
  • Prior experience in defining key reporting metrics
  • Basic SQL experience
  • Appreciation and understanding of applying technology and software to business processes.
  • Appreciation for compliance and adherence to government regulations.
  • Securities regulatory knowledge and strong understanding of fund transfers, corporate actions/dividends, and trading.
  • Understanding of anti-money laundering (AML) and risk mitigation regulations.
About us
What We Do

StashAway is the faster way to reach your financial goals. As a digital wealth management platform, we design personalised portfolios and monthly investment plans based on your unique characteristics, and manage your portfolio with highly advanced investment strategies.

The company was founded in Singapore in 2016 with the ambition of expanding to other fast-growing Asia Pacific markets since 2018.

StashAway is led by its three founders, Michele Ferrario, former CEO of ZALORA Group; Freddy Lim, former Global Head of Derivatives Strategy of Nomura; and Nino Ulsamer, founder of several technology companies around the world.

Why We Do 

We deliver sophisticated, personalized advice at a fraction of the cost of existing, basic solutions. Our advanced technology enables us to deliver to each investor a sophisticated investment strategy that was once only available to institutions and high net-worth individuals.

Traditional investment products charge between 1.25% and 5% in annual fees. At 0.2% to 0.8% in annual management fees, StashAway offers a convenient, digital user experience with personalised portfolios with no minimum balance, no restrictions for withdrawals, and real-person client service. We encourage individuals of all net worths with portfolios of any size to build their wealth.

Who We Are

Supported by prominent advisors, the StashAway team is committed to providing investment advice and client experience of the highest quality. Our team is made up of top-tier developers, designers, fund managers, creatives, and managers with diverse backgrounds from all over the world – currently representing Canada, China, France, Germany, India, Indonesia, Italy, Malaysia, Singapore, the United Kingdom, the United States, and Vietnam.

In July 2020, StashAway raised US$16 million through a Series C round led by Square Peg, the largest venture capital fund in Australia. Burda Principal Investments, the growth capital arm of German media and tech company Hubert Burda Media, as well as existing investor Eight Roads Ventures, the global investment firm backed by Fidelity, both also participated in the round.

We write our own rules, and do whatever it takes to build a substantial, meaningful product and service. We work hard, don’t cut corners, and love bonding over (lots of) food.

With regards to our culture, we want StashAway to (i) have a rewarding, diverse, radically candid and cooperative growth environment; (ii) where people work hard, take responsibilities and grow as individuals and as a team; (iii) embrace an open-minded meritocracy, and (iv) are ethical and compliant.
Your application
Thank you for considering a career at StashAway. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to

*** Applications without the required documents submitted will be regarded as incomplete ***

Required Documents

  • Résumé or Curriculum Vitae
  • Cover letter

Optional Documents

  • Portfolio (if applicable)
  • Educational transcript
  • Reference letter

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